Thorough quality management from product development and ingredient selection to shipment

Our manufacturing system is based on an ISO 9001 quality management system that aims to enhance customer satisfaction and an HACCP (Hazard Analysis and Critical Control Point)* system for food safety control.
At suitable stages of each development we conduct assessment for safety, legal compliance, and proper labeling by using a check sheet that contains 200 check points in the design review process.
We exercise control over materials that have a significant impact on product safety through the following three steps:
1. Assessment of raw material safety prior to design review to select safe, high-quality ingredients;
2. Selection of suppliers according to our [Supplier Selection Criteria];
3. Verifying safety and legal compliance by sampling purchased materials and voluntary inspection for residual agricultural chemicals, heavy metals, and microorganisms.

In addition, we have developed a traceability system that can rapidly identify product delivery channels right up to the destination after shipment from the factory to prepare for the occurrence of issue.

Production site safety and quality control

All production activities are rooted in stringent quality and sanitation control.
In the manufacture of CALPIS, for example, all processes-from receiving raw materials to fermentation, maturation, filling, and packaging-are controlled automatically. CALPIS is produced by accompanying sophisticated quality control and shipping inspections based on HACCP. These activities ensure products to satisfy our customers. The filling process, especially, is rigidly sanitationcontrolled in a clean room, by the rule of using scrub-room facilities to advanced fabrics for clean-room clothing.

The voices of the customers are our precious management resources

Voices sent to our Customer Service Section from consumers and trade customers are systematically gathered and transferred daily to the related departments to pursue higher product quality across the company from the customer's point of view. We also take an initiative to understand more deeply the needs of the customers and to drive product development and business activities; there is a Customer Satisfaction Improvement Meeting that relevant departments participate, with Customer Service Section acting as the leader.
Also, in response to the increased attention for the safety of foods by consumers, we disclose the nutritional information, allergy cautions of each product and information on producers of the ingredient on our web site.
We sincerely listen to the voices of our customers and incorporate them in our company activities.

Production bases in Japan

Okayama Plant: Operating since 1968
Produces CALPIS WATER and other beverages in PET bottles; CALPIS in glass bottles and cartons; gift sets; and Premium Butter.
• Site area: 72,037m²   • Building area: 35,842m²
• Manufacturing facilities: Bottling line (can be used for both PET and glass bottles; 500 bottles/min.), CALPIS carton line (150 cartons/min.), butter production facilities and gift-set assembly line.

Gunma Plant: Operating since 1972
Produces CALPIS in bottles and cartons, CALPIS WATER, AMEAL S, and other products in PET bottles; Premium Butter, low alcoholic beverages, small bottle beverages and animal probiotics (live culture products), CALSPORIN and FINELACT.
• Site area: 135,960m²   • Building area: 68,474m²
• Manufacturing facilities: Bottling line (can be used for both small PET and glass bottles; 500 bottles/min.), CALPIS carton line (140 cartons/min.), CALPIS glass bottle line (500 bottles/min.), large PET bottle line (300 bottles/min.), aseptic bottle production line (600 bottles/min.) and butter production facilities, etc.